On-Site Support

On-site Support

Check-in
Check-Out
Public transportation
Directions to the hotel

Help at Check-In

We know that a trip with lots of people can be stressful. That is why we have prepared the following important steps and advice for a faster check-in:

(1) The group can check in at any time.

(2) Rooms are guaranteed to be ready after 3 pm, but feel free to ask our staff if your rooms have been prepared even earlier.

(3) Room key cards are are available immediately upon check-in and function after 3 pm automatically.

(4) We will make every effort to prepare your room list a few days before your arrival. Therefore, it would be helpful if you would also provide us with the gender of each student and any preferences in advance at [email protected].

This saves you time filling out forms on site. That way, you can just be issued your room key cards giving your group immediate access to the room.

Help at Check-Out

So that on the day of departure everything goes quickly and smoothly, we have briefly summarized the most important steps for you:

(1)    Check-out is at 10:00 AM, on weekends at 11:00 AM.

(2) Students should remove their own bed linens and place them in the Laundry Box (usually near the reception – please ask).

(3)    Teachers and chaperones in single or double rooms can leave their bed linens on the bed.

(4)    Students should empty their trash in the designated containers, separating their recycleables (paper and plastic, separately) and non-recycleable trash. Recepticals are usually located on the same floor.

(5)    Collect the room key cards of each room, and return them to the reception upon checkout.

(6)    If your bus or train departs later in the day, the group can leave their luggage with us in the complementary Luggage room until time to depart.

Public Transportation

Finally! For each city, an overview of travel expenses and links to public transportation companies (valid as of Dec. 2013).

City	Tariff Overview	Single Travel Ticket	Day-Tickets	Group Tickets	Tourist Cards	Link to Network lines
Aachen	AVV (All Tariffs)	City XL Ticket 1,60€ (valid for 90 Minutes - prices vary according to duration of use)	7,10€/ within the region of Aachen 13,30€	Mini Group Ticket (5 Pers.) 7,90€ Groups of 10 people from 1€ per person	Welcome Tickets (3 Day Tickets) 13,55€	AVV
Berlin	BVG (Berlin Transport Company) (All Tariffs) Tipp: Bus 100, 200 travel to all the most important sights!	Berlin AB 2,60€ (City Centre) Buy Ticket	Berlin AB 6,70€ (City Centre) Buy Ticket	Small group daily Tickets (up to 5 pers.) from 16,20€ Buy Ticket Group Day Tickets for Students through the 8th grade (€/Pers.) from 3,20€ Buy Ticket	Berlin City Tour Card from 16,90 € Buy Ticket Welcome Card from 18,50€ Buy Ticket	BVG
Bremen	VBN	2,80€ (Tariff I) Buy Ticket	8,00€ (Tariff I)	Group Daily Ticket up to 5 pers. 18,40€	Bremen Erlebnis Card 1 Day 9,50€, 2 Days 13,00€, 3 Days 18,50€
Dortmund	DSW and VRR (Verkehrsverbund Rhein-Ruhr - Tarife)	from 2,50€ (Tariff A1) Buy Ticket	from 5,90€ (Tariff A1) Buy Ticket	Group Ticket (up to 5 pers.) from 13 € (Tarif A1)	N/A	DSW
Dresden	DVB (All Tariffs)	2,20 € (Tariff zone 1, max. 1 hr)	6 € (Tariff zone 1) Buy Ticket	Mini Group Ticket (5 Pers.) 27€ (whole area) Buy Ticket	Dresden City Card 1 day (9,90€) or 2 days (26€) Dresden Regio Card 3 days 49,90€ View Tickets	DVB
Dusseldorf	Rheinbahn - VRR (All Tariffs)	2,50€ (Level A, valid 90 min) Buy Ticket	From 6,50€ (Tarif A) Buy Ticket	Group Ticket (up to 5 pers.) fromb 13 € (Level A)	N/A	VRR
Frankfurt	RMV (All Tariffs)	2,60 € Buy Ticket	6,40 € Buy Ticket	Group Ticket (up to 5 pers.) 9,50€ Buy Ticket	Frankfurt Card for 1 or 2 days from 9,20€ / for Group from 19€ View Tickets	RMV
Graz	Verbundlinie (All Tariffs)	10-Zone Ticket 1,92€ (valid for 1 hr) Buy Ticket	24 hr Ticket 4,70€ Buy Ticket	6 or more people get 20% off the (24hrs) ticket Buy Ticket	Graz-3-Day-Ticket for 11,30€ Buy Ticket	Graz Network
Hamburg	HVV (All Tariffs)	2,95€ (Greater Hamburg Area) Buy Ticket	7,10€ (Greater Hamburg Area or 1-2 Rings) Buy Ticket	9 AM Group Ticket (up to 5 pers.) and Greater Hamburg Area for 10,40€ View Tickets School Group Tickets from 11 Persons under 21 years of age, Greater Hamburg 2€	Hamburg Card Single Ticket 1/3/5 Days from 8,80€ to 37,50€ Hamburg Card Group Ticket 1/3/5 Days from 14,90€ to 63,90€ View Tickets	HVV
Kopenhagen	DOT	Single Tickets are divided into zones. Zone 2: 24 DKK, Zone 3: 36 DKK, Zone 4: 48 DKK Buy Ticket	Daily Ticket: 130 DKK p.P.	Not offered.	City Pass 24h: 80 DKK, 48h: 150 DKK, 72h: 200 DKK
Köln	KVB (All Tariffs)	City Ticket 2,30€ Buy Ticket	City Ticket 6,30€ Buy Ticket	Group City Ticket 8,90€ Buy Ticket	Köln Card 24 hrs 9€, 48 hrs 18€ Köln Card for Groups 24 hrs 19€, 48 hrs 38€ View Tickets	KVB
Leipzig	LVB (All Tariffs)	Zone 110 for 2,40€	From 6€ for Zone 110	Daily Ticket for 5 poeple for 17,60€	Leipzig Card 24 hrs for 9,90€ / for 3 days 19,90€ Group Card for 2 days 37,90€ View Tickets
Munich	MVV (All Tariffs)	1 Zone for 2,60€ Buy Ticket	Daily Ticket 5,80€ (Inner Area) and 3 days for 14,30€ (Inner Area) Buy Ticket	Partner-Daily Ticket for up to 5 people – 1 Day 10,60€ and 3 Days forr 24,60€ Buy Ticket	City Tour Card 1 Day – 9,90€, 3 Days 20,90€ Buy Ticket	MVV
Nuremberg	VGN (All Tariffs)	2,50€ (Price Level A for Nuremberg)	Daily Tickets from 4,30€	Daily Tickets for 1-6 people (max. 2 from 18 J.) for 7,60€	Nürnberg Card + Fürth for 2 Days 23€ Buy Ticket	VGN
Prague	DPP (All Tariffs) General Information for traveling with public transport	Ground Travel Ticket 90 min for 32Kč (ca. 1,40€), 30 Min for 24Kč >> Applies to Zone P (Subway, Street Cars, City Buses, Cable Cars)	Daily Tickets for 110 Kč 3-Day Tickets (72 Hours) for 310 Kč	Not offered.	Prague City Card 2 Days: 32€ 3 Days: 36€ 4 Days: 45€ Buy Tickets	DPP as App for Android
Salzburg	OBUS (All Tariffs)	Single tickets for the core zone: 1,80€ Pre-Sale (to be handed in a block of 5 tickets) 2,60 bought in OBUS	24 Hours Card: 3,70€ Pre-Sale 5,70€ bought in OBUS 4,00€ Vending machine	JugendCard for 24hrs (YouthCard) equals a reduced 24hrs ticket: 2,50€ Pre-Sale 3,00€ Vending machine (also Single Tickets as a JugendCard possible at a reduced rate)	Salzburg Card (Prices vary according to main and off-season) 24hrs: 24€ 48hrs: 32€ 72hrs: 37€ Buy Tickets	OBUS Network
Stuttgart	VVS (All Tariffs)	from 2,30€ (1 zone)	Daily Tickets from 6,60€	from 11,50€ (up to 5 people)	StuttCard from 15,-€ Buy Tickets	VVS Network
Venice	ACTV	Airport Transfer 8€ one direction 7,50€ (75 minutes) Buy Ticket	Daily Tickets: 24h: 20,00€ 48h: 30,00€ 72h: 40,00€	Not offered.	VeniceCard: orange 24,90€, yellow 29,90€, blue 39,90€
Vienna	Wiener Linien (All Tariffs) Tip: Bus 1A, 2A travel to all the most important sights!	Single travel ticket for 2,20€ (Valid for driving in one direction in Zone VOR)	Daily Ticket 24h 7,10€ 48h 12,40€ 72h 15,40€	Not offered.	Vienna Card 3 Days: 19,90€ Buy Ticket	Wiener Linien
Weimar	SW Weimar (All Tariffs)	Single Tickets, 60min for 1,90€	Daily Tickets for 4,50€	Group Daily Tickets for max. 5 pers. 9,20€	Weimar Card 2 Days: 14,50€ Buy Ticket	SW

Addresses in the City

A&O Hotels and Hostels are all conveniently located, so that you can lead you class comfortably from the main train station to most locations, with some nearby an S-or U-Bahn station, easily and quickly accessible by foot. We have compiled the following maps with the fastest route for pedestrians:

CITY / a&o	ADDRESS	ROUTE DESCRIPTION FROM MAIN TRAIN STATION TO a&o
a&o Aachen Hauptbahnhof	Hackländerstr. 5, 52064 Aachen	close to main station 90 meters by foot to our a&o (short cut via Hackländerstr. possible)	view map
a&o Amsterdam Zuidoost	Hogehilweg 22, NL-1101 CD Amsterdam	close to Metro Bullewijk 140 meters by foot to our a&o (short cut: see map)	view map
a&o Berlin Mitte	Köpenicker Str. 127-129, 10179 Berlin	close to S Ostbahnhof or U Heinrich-Heine-Straße each 10 min by foot to our a&o	view map
a&o Berlin Friedrichshain	Boxhagener Str. 73, 10245 Berlin	close to S Ostkreuz 5 min by foot to our a&o	view map
a&o Berlin HBF	Lehrter Straße 12, 10557 Berlin	close to main station 10 min by foot to our a&o	view map
a&o Berlin Kolumbus	Genslerstraße 18, 13055 Berlin	close to tram Genslerstraße 8min by foot to our a&o	view map
a&o Dortmund HBF	Königswall 2, 44137 Dortmund	close to main station 5 min by foot to our a&o	view map
a&o Dresden HBF	Strehlener Str. 10, 01069 Dresden	close to main station 8 min by foot to our a&o	view map
a&o Düsseldorf HBF	Corneliusstr. 9, 40215 Düsseldorf	close to main station 10 min by foot to our a&o	view map
a&o Frankfurt Galluswarte	Mainzer Landstraße 226-230, 60327 Frankfurt a.M.	at S Galluswarte 1 min by foot to our a&o	view map
a&o Graz HBF	Eggenberger Straße 7, 8020 Graz	close to main station 5 min by foot to our a&o	view map
a&o Hamburg HBF	Amsinckstr. 2-10, 20097 Hamburg	near main station 10 min by foot to our a&o	view map
a&o Hamburg Reeperbahn	Reeperbahn 154, 20359 Hamburg	at S1/S3 Reeperbahn 1 min by foot to our a&o	view map
a&o Hamburg City	Spaldingstraße 160, 20097 Hamburg	near main station / S+U Berliner Tor 15 min or 7 min by foot to a&o	view map
a&o Hamburg Hammer Kirche	Hammer Landstr. 170, 20537 Hamburg	clsoe to U2 Hammer Kirche 300 m by foot to our a&o	view map
a&o Köln Neumarkt	Mauritiuswall 64/66, 50676 Köln	close to U1/7 Rudolfplatz 5 min by foot to our a&o	view map
a&o Köln Dom	Komödienstraße 19-21, 50667 Köln	close to main station 5 min by foot to our a&o	view map
a&o Köln HBF	Ursulaplatz 10-12, 50668 Köln	close to main station 7 min by foot to our a&o	view map
a&o Leipzig HBF	Brandenburger Str. 2, 04103 Leipzig	close to main station 5 min by foot to our a&o	view map
a&o München HBF	Bayerstr. 75, 80335 München	close to main station 5 min by foot to our a&o	view map
a&o München Hackerbrücke	Arnulfstr. 102, 80636 München	close to S Hackerbrücke 10 min by foot to our a&o	view map
a&o München Laim	Landsberger Straße 338, 80687 München	close to S Laim 7 min by foot to our a&o	view map
a&o Nürnberg HBF	Bahnhofstraße 13-15, 90402 Nürnberg	close to main station 3 min by foot to our a&o	view map
a&o Prag Metro Strizkov	Decínská 1, 180 00 Prag	close to U Strizkov (Line c) 7min by foot to our a&o	view map
a&o Prag Rhea	V Uzlabine 3068/19, 10851 Prag	close tobus station Plaňanská (line 133) 4min by foot to our a&o	view map
a&o Salzburg HBF	Fanny-von-Lehnert-Straße 4, 5020 Salzburg	close to main station 5min by foot to our a&o	view map
a&o Stuttgart City	Rosensteinstraße 14/16, 70191 Stuttgart	close to station U12 Milchhof 1min by foot to our a&o	view map
a&o Wien Stadthalle	Lerchenfelder Gürtel 9-11, 1160 Wien	close to Westbahnhof 10 min by foot to our a&o	view map
a&o Wien HBF	Sonnwendgasse 11, 1100 Wien	close to main station 3 min by foot to a&o (Google's map is out-dated; please use street on-site)	view map
a&o Weimar	Buttelstedter Straße 27c, 99427 Weimar	close to main station / or: bus route 7 & get off at Grossestraße 15 min by foot to our a&o / or: bus stops right in front of our a&o	view map

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On-site Support

Help at Check-In

Help at Check-Out

Public Transportation

Addresses in the City

Разблокируйте эксклюзивные сделки!

Расположение наших хостелов a&o

Важные ссылки

ESG

Наше приложение a&o

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Меню

On-site Support

Help at Check-In

Help at Check-Out

Public Transportation

Addresses in the City

Разблокируйте эксклюзивные сделки!

Расположение наших хостелов a&o

Важные ссылки

ESG

Рассылка

Следите за нами

Разблокируйте эксклюзивные сделки!

Наше приложение a&o

Наши способы оплаты