Terms and conditions of participation

The a&o Club ("Club") of a&o Hostels Marketing GmbH, Adalbertstr. 50, 10179 Berlin incl. affiliated companies within the meaning of § 15 AktG ("a&o Hostels") rewards registered guests ("Members") for their membership. Members receive the benefits described below when booking directly via www.aohostels.com. Membership is based on the conditions of participation described below.

1. PARTICIPATING HOTELS

All hostels participating in the programme are those which, at the time of travel, are managed under the brand name "a&o Hostel" by a company of a&o Hostels GmbH & Co. KG at the time of the trip.

2. PARTICIPATION IN THE PROGRAMME

2.1 Conditions of participation

The a&o Club is open to all persons who are of legal age or legally competent according to the legislation of the country in which they are resident. If this is not the case, Club membership is deemed not to have been established from the outset.

2.2 Joining the a&o Club

Members can join the Club by registering online on the website www.aohostels.com/club: When registering, all mandatory fields must be completed truthfully and in full. A valid e-mail address must be provided in order to join the club. It is not possible for two members to use the same e-mail address. Members may not pass on their personal password to third parties and are responsible for the use and confidentiality of their access data. If the registration is successful, the member receives immediate access to his/her Club profile.

Changes to the e-mail address, postal address, name or other relevant details must be made by the member directly in their Club profile online.

2.3 Costs

Participation in the club is possible in return for consent to receive newsletters and other information from the provider. Membership does not incur any costs for the member.

2.4 Consent to receive newsletters and further information

By registering for the Club, the member (the user) agrees to receive advertising (communications in electronic form about the programme, therefore general information, overview of bookings, personalised information and "offers" etc.) as contractual consideration.

As contractual consideration for participation in the Club, the member agrees that a&o may use his/her personal data, in addition to the collection, processing and use necessary for the implementation of the a&o Club in the context of bookings, to send regular information about news, promotions and offers from a&o on the subject of hotels and travel by e-mail, SMS, WhatsApp or other electronic media.

Furthermore, as a contractual consideration, the member agrees that his/her personal data may also be used for the targeted placement of advertisements on the a&o Hostels & Hotels - central, affordable and comfortable website and on social media platforms.

If the member does not wish to receive such information, they can unsubscribe in the club newsletter.

2.5. Club-Profile

The a&o Club is exclusively digital and can be accessed via the website www.aohostels.com/club and the a&o app. All information about the Club and participation in it can also be found on the above-mentioned website.

Use of the Club profile enables in particular:

• view and change the contact details stored;
• add, view and change the billing address;
• add, view and change payment details;
• view bookings and reservations; and
• viewing the booking history and, if necessary, changing current bookings.

Members are obliged to keep their personal data (name, e-mail address, postal address, other details relevant to a booking) up to date at all times and to enter any changes in their Club profile. Online availability may be interrupted for reasonable periods of time for maintenance or for the purpose of further developing the Club.

3. CLUB BENEFITS

When booking via the Club profile (at www.aohostels.com or via the app), the member is also entitled to the following permanent benefits:

• Get up to 25% discount on our non-cancellable instalments/li>
• Get up to 15% discount on our flexible rates
• Free early check-in & late check-out subject to availability
• Get priority access to our Secret Deals
• Get earlier access to our availability on special dates

4. TERM AND CANCELLATION

4.1 Term

a&o Club membership runs for an indefinite period from successful registration and subject to cancellation in accordance with this Section 4.

4.2 Cancellation by the member

The member can terminate his/her participation in the Club at any time with immediate effect by clicking on "Delete profile" in his/her Club profile and confirming the subsequent question "Do you really want to delete your profile?" by clicking on "Delete profile".

4.3 Cancellation by a&o Hostels

a&o is entitled to terminate the membership for good cause without notice and without compensation. Good cause shall be deemed to exist in particular if the Member violates these General Terms and Conditions, the General Terms and Conditions applicable to the participating hotels, any provision of false information and any inappropriate or criminal behaviour (in particular unpleasant, malicious or insulting behaviour towards hostel staff or guests). a&o reserves the right to take further rights and measures in such a case.

5. LIABILITY

a&o shall only be liable for damages incurred by the participant in connection with membership of the a&o Club in cases of intent and gross negligence. Any compensation for damages shall be limited to the amount of typically foreseeable damage. The above limitation of liability does not apply to injury to life, limb or health, to claims under the Product Liability Act and to the extent that the law prohibits such limitations.

6. CHANGES TO THE CONDITIONS OF PARTICIPATION AND CLUB BENEFITS

6.1 Changes to the conditions of participation

These Conditions of Participation may be amended by a&o Hostels in whole or in part at any time. In the event of such changes, the interests of the members will be taken into account appropriately. If changes significantly affect the rights and obligations of the member, members will be informed of this in their club profile or by e-mail before the changes come into effect and can object within a reasonable period of time. In addition, a&o Club membership can be cancelled at any time in accordance with section 4. If participation in the Club continues after the changes come into force without objection, this means that the member agrees to the new conditions of participation. If a Member objects to the change in due time, his/her membership may be cancelled by a&o Hostels in accordance with Section 4.3.

6.2 Changes to the Club benefits

It is expressly clarified that the Club benefits mentioned in Section 3 may also be changed or cancelled in whole or in part at any time in accordance with Section 6.1.

7. DATA PROTECTION

By registering for the a&o Club, the member declares his/her consent to the use of his/her personal data in accordance with the data protection regulations.

8. ACCEPTANCE OF THE CONDITIONS OF PARTICIPATION, THE GENERAL TERMS AND CONDITIONS OF THE HOTELS AND APPLICABLE LAW

By registering for the a&o Club, the member unconditionally accepts these Terms and Conditions of Participation as well as the general terms and conditions of the participating hotels for all future bookings as a member. The above terms and conditions replace all previous agreements and are subject to German law, without prejudice to any mandatory protective provisions that may apply in the consumer's country of residence. The place of fulfilment is Berlin.

9. ADDITIONAL INFORMATION

All information and details about the a&o Club can be found at www.aohostels.com/club