Studentenjob: Guest Relation / Reception Specialist (m/f/x)

as of now - part-time - in 20097 Hamburg, Germany

As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

Are you looking for a permanent, part-time job? Perfect! That's exactly what we offer!
To support our team at the a&o Hostel Hamburg Reeperbahn we are looking for YOU! A hardworking and independent as Student Studentenjob: Guest Relation / Reception Specialist (m/f/x).

We are looking for enrolled students, working students, temporary student workers, university students and technical college students who enjoy a part-time job in the hostel.

YOUR JOB

• You are the contact person for guests in the lobby and assist them with words and deeds.
• You welcome our arriving groups, e.g. school classes, and familiarize them with the customs and procedures of the hotel.
• For large arrivals you support the guests at the self-check-in and with the check-in preparation formalities.
• The individual greeting and support of the guests at breakfast is part of your duties
• You actively collect guest feedback and encourage our guests to give feedback in the online rating portals
• You actively support at the reception (check-in/check-out)
• The regular control of the online rating portals is your task

YOUR PROFILE

• You are an enrolled student (m/f/x) with a valid certificate of enrollment for a full-time course of study.
• You enjoy contact with guests and dealing with them
• You are an open person and approach people proactively
• Ideally, you already have experience as: Customer Service Representative or Customer Care Representative.
• You have a high degree of commitment and independence
• You have very good German and good English skills

OUR OFFER

• Salary: 12,41€/hour + night supplement
• 75% discount on private overnight stays in all a&o hostels
• Flexible shift scheduling according to your availability
• attractive corporate benefits such as discounted leisure activities and events
• subsidized language courses
• support for your further education in the form of various trainings
• Mental Health: We offer you free and anonymous mental health coaching from our independent partner “Likeminded”, who will support you with professional, private and health-related challenges
  
• We work in jeans and a&o polo shirt instead of stiff suits or uniforms
• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the warm meals served at the buffet

We are very happy to receive your application (resume, cover letter, copy of your enrollement certificate, desired salary, earliest possibly starting-date).

Apply now!

Fatih Calis
General Manager