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That is why our customer service is available around the clock for you. This means that we take all your suggestions, positive and negative, and take care of your interests as we are centrally managed. We appreciate your feedback and see everyone's opinion as an opportunity for improvement.
Our customer service team compiles weekly reports of all incoming guest reviews and forwards them directly to top management and all our staff. This not only creates an open ear for our guests, but also creates transparency across the business.
To get in touch with our team, we have created many opportunities. We recommend using our Contact form, since it is the fastest and easiest way. There you can also find other contact information.
Authenticity is important to us! We want you to get a good first impression before you visit us. That is why we attach importance to a transparent representation of daily guest opinions on our hostels and hotels as well as theme pages. In this regard, we work with an independent rating service provider: Costumer Alliance provides us with an intelligent feedback tool allowing you to share your personal impression of a&o quickly and easily. Whether praise or criticism - to be and to stay a good host, we need your opinion. That’s how you help us meet your expectations! Click here for the evaluation tool.
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Sustainability at a&o - Net Zero in 2025
World’s largest Hostel Chain - With 28,500 Beds
15.800.000 guests we say thank you!
