Do I have to call to make a reservation? What if something else changes?
It’s much easier! In a school group of 10 people, you can vary the desired travel period and number of students and beds at
https://www.aohostels.com/cn/study-trips/. This way you can check updated prices and bed availablitiy without requesting a new reservation each time.
If you are unsure, at the end of your online booking, click “Changes possible for up to 14 days“. Then you will receive an offer via PDF from our colleagues in the Group Department.
Until when can I communicate the final number of participants at the latest to a&o?
If you need to cancel your class trip or other serious circumstances arise, the following cancellation terms apply:
Groups up to 10* Persons:
- Up to 4 weeks prior to arrival
- 2 weeks prior to arrival, 50% of the agreed total price
- 8 weeks prior to arrival, 75% of the agreed total price
- From the 7th day prior to arrival, 90% of the agreed total price.
Groups up to 20* Persons:
- Up to 8 weeks prior to arrival
- 4 weeks prior to arrival, 50% of the agreed total price
- 8 days prior to arrival, 75% of the agreed total price
- From the 7th day prior to arrival, 90% of the agreed total price.
* Please refer to the maximum number of persons in the booking process.
Call us with questions or concerns at +49 30 80 947 5110.
Can I get rooming lists for assigning my students?
We know that students have their own ideas on who they would and would not prefer to room with. Therefore, we pay particular attention to these points:
- We make all attempts to place your students in consecutive rooms numbers. Depending on how full we are booked, this is not always 100% possible.
- The rooms allocated to you are exclusively for your group; i.e. empty beds in your reserved rooms will remain free.
- We always strive for the lowest possible number of rooms for your comfort. So your students are always together in the evening, so that you and the night guards have less to do.
- If you want students segregated by gender, please notify us early with your desires.
Important for you: a&o will gladly divide the rooms up for you – profit from our experience.
If you prefer to divide up the rooms for yourself, it’s best to do so at booking. Then, usually a week before arrival, we will send you an email with the room list. This allocation is subject to change and may be altered upon arrival.
What is the price per person?
Please refer to the final sum on the contract, then divide by the number of students. Voilà.
Is the Cultural or Tourism Tax already included?
As a rule, groups with educational missions are fortunate enough to not have to pay tax. However, each city handles it differently. Dresden requires each guest over 18 years of age to pay a tax. All the necessary information and forms are provided as a download
here.
Are there group discounts?
Certainly! Look at your group contract under “
Exclusive Advantages“, which will explain your group discounts.
How many rooms are given out for each room?
We organise lunch and dinner for groups of 10 or more. Therefore, not everyone will be eating at once. For very large groups, it’s possible you would be asked to eat in two groups. It’s best to ask at the reception, if you worry about the size of your group. In general, the a&o team strives to promote a well-functioning meal time.
Is there a place where we can leave our luggage before check-in and after check-out?
Of course. Both are possible. We have lockable luggage compartments where you can store your luggage for free.
How many key cards are given out for each room?
For single and double rooms, we issue one key card per person. In the 4 and 6 person rooms, we give 2 key cards per room. Let us know if you need more.
Do you charge additional key cards extra?
No. Also the other key cards are, of course, free of charge for you.
The school trip only covers the cost of the planned number of nights. Some students (18+ years old) want to arriver earlier or stay longer. Is that a problem?
No, that’s no problem. Simply let us know which students are involved, the best contact numbers for them, then we will take care of the rest.
The school is only responsible for the booking process. The students travel to and from the location independently. Can you take payments and give out room keys on site?
No, unfortunately this is not possible. Because the school is responsible for the booking, that party bears the responsibility for the payment. The same applies to the correct room assignments on the spot, with the corresponding keys. Only then can we ensure that the group has all fully arrived.
Is there a retreat for teachers and advisors?
Yes! Our conference rooms. You can read all about it in“
Exclusive Advantages“.
The conference rooms are often used for private individual conversations with students. Please inquire at the reception.
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